Refund policy

Last updated: September 5, 2026

We make personalized songs — and we make a simple promise: you'll love your song, or we'll make it right.

Hear It Before You Buy

You listen to a free preview of your actual song before paying anything. You'll know exactly what you're getting.

If Something's Wrong, We Fix It Free

If there's any error in your delivered song — a name, a detail from your questionnaire, a technical issue with the file — email us within 14 days and we'll correct it free of charge, fast. Every order also includes free revisions — email us within 30 days and we'll adjust the lyrics or phrasing until it's right. If a few rounds still haven't got it there, we'll refund you in full rather than keep going.

If We Can't Make It Right, You Get Your Money Back

If your song has an error we can't fix, or your revised song still isn't what we promised, we'll refund you in full. No forms, no fight — just email support@truemelodies.com within 30 days of delivery and talk to us.

If Something Goes Wrong With Delivery

We deliver within 24 hours of purchase. If a technical problem gets in the way, we'll email you and fix it — and if your song still hasn't arrived 24 hours after that, email us and we'll refund you in full.

Add-Ons

Add-ons — the Keepsake Upgrade and additional song styles — follow the same promise: errors fixed free, and if we can't deliver what was described, that portion is refunded.

Our 30-Day Guarantee

Your song is delivered within 24 hours of purchase, so there's no long production wait and nothing to cancel. Instead, you have a simple promise: if you're not happy with your song for any reason, email support@truemelodies.com within 30 days of purchase. We'll fix it, redo it, or refund you in full — and you keep your song either way.

How Refunds Are Processed

Approved refunds go back to your original payment method, typically within 5–10 business days depending on your bank.

Questions About a Charge

Your purchase appears on your statement as TRUEMELODIES.

If a charge looks unfamiliar, or something about your order isn't right, email support@truemelodies.com. We reply within a few hours and resolve it directly — refunds are approved without argument and reach your card in a few days.

Contacting us is the fastest way to sort out any problem. If a dispute is opened with your bank instead, we'll respond with our order records, and resolution takes considerably longer for you.